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CATALYST Knowledge Base
Help me sign in
(9)
I get a "You must consent to data processing" error when signing in.
I need to change the email address I use to sign in to CATALYST.
My account is locked. How do I unlock my account?
What is my CATALYST username?
When I sign in, I get a blank page or network error.
Why am I not getting the account confirmation email?
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Help me with my submission
(17)
Can I create or change a submission after the deadline?
Can I get an extension to the deadline?
Can I send my files to Support or have Support complete my submission?
Can I send my submission through the mail or over email?
How do I download a copy of my submission?
How do I edit my submission?
View all 17 articles
General Help and FAQ
(6)
How do I contact Technical Support?
Why am I not receiving any emails?
My email address changed. How do I update my email address?
I'm having problems with CATALYST on a tablet or phone.
Common Reasons for CATALYST® Issues
Can CATALYST® Technical Support provide phone support?
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Help me with uploading files
(3)
Can I upload or link to a Prezi presentation?
How do I make my PDF file size smaller?
How do I make my PowerPoint file size smaller?
View all 3 articles
Help me with video recording
(5)
Can I use my own software for video recording?
Fixing microphone and audio problems
Fixing video and playback problems
How do I record with Apowersoft Free Online Screen Recorder?
Tips for recording your presentation to video
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Help me with event registration
(2)
How do I make travel arrangements or apply for a visa?
How do I register for the event or check my registration?
View all 2 articles
Help me with presenting at the event
(4)
How do I find out if an event or presentation has been cancelled or moved?
I cannot attend and need to withdraw or cancel my presentation.
I need to change the date or time I am scheduled to present.
I need to change the presenter for our session.
View all 4 articles
Help me with fee payment
(5)
Can I pay fees with a check or money order?
Can I pay with PayPal?
How do I change or request a refund for a payment?
My payment is not going through.
What credit cards do you accept?
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Help me review submissions
(4)
How do I remove my information from comments in Microsoft Word?
I am a reviewer. Why don't I see my Review assignments?
Why are my reviews incomplete?
Can I get a letter or certificate of participation as a reviewer?
View all 4 articles
