How do I change or request a refund for a payment?

To change or request a refund for a payment made through CATALYST, please contact the association or event organizers directly.

It is not possible to cancel, change or edit a payment in the submission once it has been made.

Payment transactions in CATALYST are one-way. If a change or refund is issued, it may not be reflected in the payment field of your submission.

Technical support does not have the authority to issue refunds.